Wiki/SOP Technical Writing
Strong passion for technical writing, particularly in creating and updating wikis and Standard Operating Procedures (SOPs). I enjoy organizing complex information into clear, concise, and accessible documentation that can be easily understood and utilized by cross-functional teams.
Virtualization and Debugging
Professional experience in virtualization and debugging. I thrive on solving complex technical challenges and enjoy working with virtualization technologies such as XenServer, VMware ESXi, Nutanix AHV, and Microsoft HyperV. Debugging is a key part of my role, and I take pride in diagnosing and resolving intricate issues to ensure optimal system performance and reliability. From Windows kernel to web apps debugging.
Cybersecurity
Dedicated to protecting my own systems and data from threats and vulnerabilities. My expertise in cybersecurity engineering allows me to implement robust security measures and stay ahead of emerging threats. I enjoy the challenge of safeguarding information and ensuring the integrity and confidentiality of critical data.
Customer Complex Situation Defusal
I excel in defusing complex customer situations. I find great satisfaction in resolving challenging issues and turning difficult interactions into positive outcomes. My strong communication skills and ability to remain calm under pressure enable me to effectively manage and resolve escalations, ensuring customer satisfaction and maintaining strong relationships.
